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Privacy Statement

We are committed to protecting your privacy when you make purchases of our services online (“Services"). In this policy, we explain: how and why we collect, process and use your personal information; how and why we share it; and what controls you have over our use of it.  In this Privacy Statement the terms 'we', 'us' or ‘Element’ means Element Materials Technology Group Limited and its associated companies, as appropriate.


Please read this Privacy Statement carefully as it contains important information to help you understand our practices regarding the use of your personal information by Element.

From time to time, we may review this Statement and any updates will be provided on this webpage. Please refer to this Privacy Statement regularly to review any amendments.


What data do we collect and how do we use it?

We may collect your personal information (which means any information about you) in connection with our Services, including: your name, postal address, email address, and the location from which a specimen would be taken. In addition, when you order certain Services from us, we may need to retain and process your transaction and payment details, including your credit or debit card details.


How We Collect Your Information

We may collect your personal information when:

  • you apply for or purchase any Services from us;
  • you request information or assistance from us; and/or
  • if you use any other features of our Website, client portal or other services that may be offered from time to time, if your personal information is needed to use these services.


Our Use of Your Information

Element collects and processes information about you for the following purposes: 


Purpose Legal Basis
to provide our Products or Services to you; Performance of contract;
Legitimate interests;
to provide you with information on our Products or Services requested by you and respond to your queries; Necessary steps prior to a contract and/or performance of contract;
to review and improve our Products and Services and to help and support you in using our Products and Services;

Performance of contract;
Legitimate interests;

to confirm, update and improve our customer records;

Legal obligation;
Legitimate interests; 

to review and develop your relationship with us;

Performance of contract;
Legitimate interests;

to inform you about improvements to our Website;

Performance of contract;
Legitimate interests;

to troubleshoot problems with the Website, or to customize your experience on the Website;

Performance of contract;
Legitimate interests;

in connection with credit cards and credit related services;

Performance of contract;
Legitimate interests;

to comply with our legal and regulatory obligations, which may require us to share your information, for example to combat fraud or money laundering; Legal obligation;
to conduct statistical analysis and research; Legitimate interests;
to keep you informed of other Products and Services that may be of interest to you;

Legitimate interests;
If appropriate, with your consent;

to consider and process any application you may make to us for a job or to provide your services to us; and Necessary steps prior to contract and/ or performance of a contract;
for other reasons in connection with our business operations; and Legitimate interests; and
any other purpose to which you consent. Data subject consent.


How We Might Share Your Information

We may need to share your personal information to help us provide our Services and Products to you and to run our Website, including with:

  • our other group companies;
  • our advisors;
  • our third party service providers who process information on our behalf to provide our Services or to run some of our internal business operations including email distribution, IT services, business support and customer services;
  • independent debt recovery agencies or service providers, solicitors or other agents if money is outstanding on your account; and law enforcement bodies in order to comply with any legal obligation or court order.


Sharing your Information Internationally

We may need to transfer personal information across the Element group of companies to help operate our business efficiently and to provide you with our Services. We may also allow third party service providers to process personal information where this is needed in connection with a service they provide to us. These arrangements may involve your personal information being located in various countries around the world e.g. Canada, US, Australia where privacy laws differ. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect your information.


Retention of Your Personal Information

Your information will be kept if required for the reasons described here and to comply with applicable laws. We will take reasonable steps to destroy personal information we hold if it is no longer needed for these reasons.



From time to time, we may send you information about our Products and Services that we believe may be of interest to you. You may receive this information by letter, telephone or email. If you no longer wish to receive these updates, please let us know by contacting us at tactical.marketing@element.com or by following the unsubscribe link provided in every email.



Our Website uses cookies to distinguish you from other users and which may remember your preferences when you visit our Website. Our Cookies policy provides you with further detail about the cookies we use and the purposes for using these cookies. This policy also provides details for how you can change your settings to block or delete cookies although some features of our Website may not function as a result.


Other Websites

This Website may contain links to the sites of third parties which are not within our control. This Privacy Statement only applies to this Website. We do not control the content, the security or the use of your personal data by any third party websites. We accept no responsibility or liability for other websites not under our control and so when you access we recommend that you look at the privacy notices that appear on those sites. No links are intended to be, nor should be construed as, an endorsement of any kind by us of that other website.

You may not create a link to this Website from another website or document without our prior written permission.



Element places great importance on the security of all information associated with our customers. We invest appropriate resources to protect your personal information, from loss, misuse, unauthorized access, modification or disclosure. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to your information. With regard to our Websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. However, please be aware that no internet-based site can be 100% secure and Element cannot be held responsible for unauthorized or unintended access that is beyond our control. Although Element will do its best to protect your personal information, we cannot guarantee the security of your data sent over the internet or by email.


Your Rights

You have the right to request copies of your personal information held by us and details of how we use that information by contacting us in writing using the details below. If any of your information is incorrect or out of date, please let us know and we will amend our records. You also have the right to require us to stop processing your personal data and/or to withdraw your consent, where applicable; however, this may not apply where we have legal reasons for continuing to use your personal data.


Complaints Process

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You may also have a right to lodge a complaint with a governmental authority based on your place of residency once you have tried to resolve the issue with us.

Please make any complaint you have in writing to this email address: Privacy@element.com


California Consumer Privacy Act (CCPA)

Details about how Element handles personal data are given in this Privacy Statement. The statement also tells you how to find out what personal information we hold about you and how to access it.

Element does not sell personal information.

Our websites do not recognize 'Do Not Track' signals sent by your browser. You can personalize your cookies preferences using on-site tools.

Element believes in supporting individuals to exercise these rights and no negative impact will be experienced by those who choose to do so.

For more information:

Send a request to this email address privacy@element.com; or

Call this toll-free number 1-866-843-1820


Contact Us

If you have any questions about this Privacy Statement or to find out further information about your personal information and how we use it, please contact us at privacy@element.com or this toll-free number 1-866-843-1820.

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